The following general conditions are applicable to all our activities and services, depending on the type of services and activities performed.

Rates are subject to final weight and dimensions.

Rates are subject to modification according to the official changes in the international fuel index, stipulated by carriers.

All conditions of contract set out on the back of the carrier’s waybill, which is governed by the IATA, Fiata rules and regulations, as amended from time to time, shall apply.

Rates are valid for general, non-hazardous cargo and for goods being packed for airfreight and stackable.

The above rates exclude any packaging services, loading at the shipper’s site, unless the price of such service is indicated above and agreed upon by both parties.

Customer shall adequately, safely, and accurately pack and label the goods.

Customer warrants, undertakes, and represents to the service provider that it is either the owner or authorized agent of the owner of the goods.

The above rates exclude any storage charges at port’s warehouse.

The above rates exclude any cargo insurance, unless stipulated.

Silk Mile liability is limited to freight forwarder’s liability in case of loss or damage. Client is required to insure its cargo throughout the entire period of transit or storage. Silk can provide all-risk cargo insurance if required.

Our services do not include the provision of any required documents, licenses, and permissions; this is the responsibility of the shipper/consignee.

All invoices raised by Silk Mile shall be paid by the customer according to the payment terms indicated in this proposal.

Our services do not include import customs dues, port fees, VAT, and any other official charges; such charges shall always be billed as per the official receipts.

Any VAT, sales and/or services tax, or any other tax or duty imposed in accordance with the relevant tax law, or any other applicable law or regulation, shall be paid by the customer in addition to the service fees.

Customer shall reimburse the service provider, on a full indemnity basis, for all exceptional charges and/or costs, if any, incurred by the service provider in respect of the clearance of the goods, such as inbound freight, liner demurrage, and port storage charges.

Silk Mile shall not be responsible for arrival times or delays in transporting the goods and/or any delay or failure to give instructions or authority by the customer or any person on its behalf in respect of any matter relating to the services or the goods or where there is any breakdown in or failure on the customer’s part to comply with any agreed procedures; or when the carrier is delayed on its own.

This agreement may be terminated by either party by means of written notice after each party has fulfilled its responsibilities and all pending and occurred charges are settled to Silk Mile.

Neither party shall assign its rights and/or obligations under this agreement to any of its affiliates or subsidiaries, without the prior consent of the other party.

All notices, instructions, and information shall be communicated in writing.

All information provided in this proposal, including rates and services, is confidential and is strictly provided for your sole benefit.

Above rates without VAT.